Privacy Policy omcy8

Introduction and Scope of Policy

This Privacy Policy is issued by omcy8, an online casino gaming and sports betting platform operating under international licensing. This policy applies to all users who access the omcy8 website, register an account, use gaming services, make deposits or withdrawals, or interact with our support team through any channel.

The scope of this policy covers:

• Collection and processing of personal information of registered users
• Use of data for operational, security and regulatory compliance purposes
• Sharing of data with authorised partners
• User rights regarding access, correction and deletion of data
• Use of cookies and tracking technologies
• Security procedures and data risk management

omcy8 is committed to complying with internationally recognised data protection principles, and we continually update this policy in line with developments in law and current industry practice.

Information We Collect

omcy8 collects various categories of personal information depending on your interaction with our platform. The types of information we may collect are as follows:

Account Registration Information:

• Full name as stated on your identification card or MyKad
• Date of birth (to verify that the user is 21 years of age or older)
• An active email address
• A mobile phone number registered in Malaysia
• Chosen username and password (passwords are stored in encrypted form)

Identity Verification (KYC) Information:

• A copy of your MyKad or passport
• Proof of current address such as a utility bill or bank statement
• Payment method information — including Touch 'n Go eWallet account details, DuitNow account, online banking account or cryptocurrency wallet address

Usage and Technical Data:

• IP address and approximate geolocation information
• Device type, operating system and web browser used
• Date, time and duration of login sessions
• Game records, betting history and transaction activity
• Cookie data and session identifiers

Purpose of Data Use

Every piece of information we collect has a specific and legitimate purpose. omcy8 processes your personal data for the following purposes:

• Account management — creating, verifying and maintaining secure user accounts
• Transaction processing — securely handling deposits and withdrawals through Touch 'n Go eWallet, DuitNow, FPX online banking and cryptocurrency (USDT, BTC, ETH)
• Age verification — ensuring all users meet the minimum age requirement of 21 years before using our betting services
• Fraud prevention — detecting suspicious activity, preventing money laundering and maintaining platform integrity
• Customer support — providing effective assistance through 24/7 live chat and support email in Malay and English
• Service improvement — analysing aggregated usage patterns to improve platform quality
• Regulatory compliance — meeting the international licensing requirements under which we operate
• Service communications — sending important notifications related to your account, transactions and policy changes

omcy8 will not use your personal data for third-party marketing purposes without your explicit consent.

Sharing of Information with Third Parties

omcy8 does not sell, rent or exchange your personal information to any third party for commercial purposes. However, in the context of legitimate business operations, we may share your data with selected parties as follows:

• Payment service providers — including transaction processors for Touch 'n Go eWallet, DuitNow, FPX and cryptocurrency exchanges, to complete your financial transactions
• Game software providers — gaming studios that provide the slots, live casino and sports platforms, for the purpose of verifying game integrity
• Regulatory bodies — licensing authorities and law enforcement when required by law or a valid court order
• Technical service providers — companies that manage our server infrastructure, cybersecurity and data hosting, all of whom are bound by strict confidentiality agreements

Every data sharing arrangement is governed by binding data processing agreements, and data recipients are required to protect your information to a standard equivalent to our own policy.

Cookies and Tracking Technologies

The omcy8 website uses cookies and similar tracking technologies to improve the user experience and ensure the platform functions correctly. The types of cookies we use are:

• Session cookies — required to maintain your login status and keep your gaming session secure at all times
• Preference cookies — store your language settings and display preferences so your experience remains consistent
• Analytics cookies — collect anonymous usage data to help us understand how users interact with the platform
• Security cookies — used to detect suspicious access attempts and protect your account from unauthorised activity

You can manage cookie settings through your web browser settings. However, disabling certain cookies may affect platform functionality and cause some features to not work properly.

Data Security and Protection

The security of your personal data is omcy8's top priority. We implement multiple layers of technical and organisational protection to ensure your information remains secure at all times:

• Data encryption in transit using 256-bit TLS/SSL protocols
• Password storage using irreversible cryptographic hash functions
• Role-based access control — only authorised staff may access user data
• Continuous security monitoring and real-time intrusion detection
• Regular data backups and tested disaster recovery procedures
• Internal security audits and vulnerability assessments conducted on a regular basis

Although we take all reasonable precautions, no system can guarantee absolute security. Should a data breach occur that may affect your rights or freedoms, omcy8 is committed to notifying you within a reasonable timeframe in accordance with applicable regulatory requirements.

Cross-Border Data Transfers

As a platform operating under international licensing, your personal data may be stored or processed on servers located outside Malaysia. In such cases, omcy8 ensures that these data transfers are protected by appropriate safeguard mechanisms, including:

• Internationally recognised standard contractual clauses with third-party service providers
• Security risk assessments on all providers that receive user data
• Binding data processing agreements that require an equivalent level of protection

We only work with partners who comply with strict data protection standards, and we take full responsibility for how those parties handle your data.

Record Retention Period

omcy8 retains your personal information only for as long as it is needed for the purposes stated in this policy, or as required by applicable licensing regulatory and legal obligations. Generally:

• Active user account data is retained for the duration your account remains active and for a period after account closure for compliance purposes
• Financial transaction records are retained for the period specified by international licensing regulatory requirements
• Security logs and access records are retained for a reasonable period for investigation purposes if required
• Data collected for fraud prevention purposes may be retained longer if a case is under investigation

Once the retention period ends, data is securely deleted or anonymised in accordance with industry-standard procedures.

Changes to This Privacy Policy

omcy8 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, regulatory requirements, or platform improvements. When material changes are made:

• The "Updated" date at the top of this policy will be revised
• Registered users will be notified via email or in-platform notification
• For significant changes, we may ask you to reconfirm your consent

It is your responsibility to review this policy periodically. Continued use of the omcy8 platform after notice of changes is considered your acceptance of the updated terms.

How to Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact the omcy8 privacy team through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 directly on this website, in Bahasa Melayu and English

Our team is available to assist you at any time, including public holidays. We will make every effort to respond to all privacy-related enquiries within a reasonable timeframe.